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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shopping Information
Q: Do you offer nationwide delivery?
Yes, we deliver appliances all over Pakistan, ensuring safe and secure shipping right to your doorstep.
Q: How long does delivery take?
Orders in major cities are usually delivered within 3–5 business days, while other areas may take 5–7 business days.
Q: Is shipping free?
Yes, we offer free shipping on selected appliances. Shipping charges may apply to certain products or remote areas.
Payment Information
Q: What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Online Payments for your convenience.
Q: Is it safe to pay online?
Absolutely! Our website uses secure payment gateways to protect your transaction details.
Q: Can I get an invoice for my purchase?
Yes, every order is accompanied by a detailed invoice for your record and warranty purposes.
Order Returns
Q: What is your return policy?
We offer an easy return policy within a few days of purchase, provided the product is unused and in its original packaging.
Q: How do I request a return or exchange?
Simply contact our customer support team at 0316-7777572 or email us at info@kscelectrical.com. Our team will guide you through the process.
Q: Are there any items that cannot be returned?
Yes, items that are damaged due to misuse, customized orders, or products without original packaging cannot be returned.