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Shipping & Return

At KSC Appliances, we are committed to delivering your products safely and ensuring a smooth shopping experience. Please review our shipping and return guidelines below.

🚚 Shipping Policy

Delivery Coverage

We offer delivery services across major cities and regions. Delivery availability may vary depending on product size and location.

Order Processing Time

• Orders are processed within 1–2 working days after confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

• Standard delivery usually takes 2–5 working days.
• Delivery times may vary due to location, product availability, or unforeseen logistical delays.

Shipping Charges

Shipping charges may vary based on product type, size, and delivery location. Any applicable delivery charges will be shown at checkout.

Delivery Conditions

• Please ensure someone is available to receive the order at the delivery address.
• Our delivery team is responsible for safe delivery to your doorstep only.
• Installation services, if required, may be scheduled separately.

🔄 Return Policy

We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return under the following conditions:

Return Eligibility

• The item must be unused and in original packaging.
• The return request must be made within 7 days of delivery.
• All accessories, manuals, and warranty cards must be included.
• Proof of purchase must be provided.

Note: Products that have been installed, used, or physically damaged are not eligible for return unless a manufacturing defect is confirmed.

Non-Returnable Items

• Products damaged due to misuse or improper installation.
• Items without original packaging.
• Products returned after the return window.
• Clearance or special-order items.

🛠 Damaged or Faulty Products

If you receive a product that is damaged or not functioning properly:

• Notify our support team within 48 hours of delivery.
• Share clear photos or videos showing the issue.
• After review, we will arrange a repair, replacement, or support under warranty terms.

💰 Refund Process

• Approved refunds are processed within 7–10 working days.
• Refunds are issued through the original payment method.
• Delivery charges are non-refundable unless the return is due to our error.

📞 Need Assistance?

For shipping updates, return requests, or product support, please contact our customer service team through the Contact Us page on our website. We are always happy to help.